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Privacy Statement

What this policy covers

This Privacy Policy explains how personal information is collected and used when you browse the online pharmacy website, place an order, arrange delivery, contact customer support or use related services.

It also explains how cookies, order emails, optional messages and payment processing are handled, along with the choices and rights available to you.

Information we may collect

The information processed may include:

  • Your name and contact details.
  • Order, delivery and billing information.
  • Prescription, health or treatment information that you choose to provide or that is needed to supply medicines safely.
  • Messages, questions and other information you send to us.
  • Technical information such as your IP address, browser type, device information and website activity.
  • Your communication preferences and cookie choices.

We collect only information that is reasonably needed to provide the service, process orders, support customers, maintain security and improve the website.

Cookies and website measurement

The website may use essential cookies to support basic functions, remember settings and help keep the service secure. With your permission where required, analytics cookies may be used to understand how visitors use the website and to improve its content and performance.

You can control or remove cookies through your browser settings. You can also set your browser to warn you before cookies are placed or to block them. Blocking some cookies may affect how parts of the website work.

Order emails and optional messages

We may send emails needed to process and manage an order, such as order confirmations, updates, delivery information and important service messages. These emails are part of providing the service and cannot usually be stopped while an order or customer enquiry is active.

Optional messages, such as news, offers or other promotional information, are sent only where permitted and according to your preferences. You can stop these messages by using the unsubscribe option in the message or by contacting us through the Contact page.

Payment processing

Payments are handled by the payment provider. Information needed to complete a payment is provided to and processed by that provider in accordance with its own privacy practices. We may receive payment status and transaction details needed to confirm and manage your order.

How long information is kept

We keep personal information only for as long as it is needed to provide services, complete orders, respond to enquiries, maintain business records, protect the service and deal with complaints or disputes.

When information is no longer needed, it is securely deleted or anonymised. Some information may need to be kept for a longer period where it is required for a legitimate business purpose or to establish, exercise or defend a claim.

Adults only

The service is intended for adults aged 18 or over. Please do not use the service or provide personal information if you are under 18.

Your choices and rights

You may ask us to:

  • Provide access to the personal information we hold about you.
  • Correct information that is inaccurate or incomplete.
  • Delete personal information where it is no longer needed or where there is another valid reason to remove it.
  • Consider an objection to how we use your information.
  • Stop using information where you have withdrawn your consent.

To make a request or ask a privacy question, contact us through the Contact page. We may need to confirm your identity before responding. We will consider your request and explain if any information needs to be kept or if a request cannot be fully completed.