Common Questions

Choose the medicine and quantity, enter your delivery and contact details, then review the order before submitting it. A confirmation message or email will show the order details, so check them carefully and contact us promptly if something is incorrect.

The payment methods available for your order are shown at checkout. Use the secure checkout and do not send card details by email or in a message.

Regular shipping is from 10 business days and priority shipping is from 7 business days, subject to destination and carrier conditions. Tracking details are provided when available after the parcel is handed to the carrier.

If you miss a delivery, check the carrier's card or tracking information for redelivery or collection options. If the address is wrong or the parcel is delayed, contact us promptly with your order details so the delivery can be reviewed.

Orders are sent in plain, discreet outer packaging without unnecessary product details on the outside. Order and delivery information is handled confidentially and shared only with parties needed to process and deliver the order.

Products are supplied in their original packaging through established supply channels and should arrive with the label and expiry information intact. Check the packaging on arrival, follow the storage directions in the package leaflet, and ask a pharmacist what to do if the seal, appearance or storage conditions seem unsuitable.

Take medicines only as directed by your doctor and follow the package leaflet, including directions about dose, timing and storage. Do not change the dose or combine medicines without advice from a doctor or pharmacist.

For prescription medicines, provide the required prescription information before the order is processed. Ask your doctor or pharmacist about the correct dose, possible interactions, side effects or any question about whether a medicine is suitable for you.

Contact us as soon as possible if you need to change or cancel an order, quoting the order details. Changes or cancellations may not be possible once processing or dispatch has started.

If a parcel arrives damaged, keep the packaging, take clear photos and contact us promptly without using the product. Returns and refunds depend on the product condition and assessment, and any approved refund is sent through the original payment process where possible.

Personal information is used to process orders, arrange delivery, provide support and meet applicable obligations. See the Privacy Policy page for how information is collected, used and protected.