Contact Us

Find answers first

The FAQ and Delivery pages cover many common questions. You can also check your order status for the latest progress and updates before contacting support.

Help with an existing order

If you need help with an order that has already been placed, include your order details and a clear description of what you need. This helps the support team review your request efficiently.

Problems with a parcel

Contact support if your parcel is damaged, incomplete or contains the wrong items. Explain the problem and include relevant order details so it can be investigated.

Returns and refunds

If you would like to ask about returning an item or receiving a refund, contact support with your order details and the reason for your request. The available options may depend on the circumstances of the order.

Share your experience

You can share feedback about your experience on the Customer Reviews page. Your comments can help others understand the service and help identify areas for improvement.

Contact support

For help with an order, parcel, return, refund or general website question, email [email protected]. Replies are generally sent as soon as practicable, although the timing can vary depending on the question and the information needed.

What support cannot provide

Customer support can help with service and order-related questions, but it cannot provide medical consultations or issue prescriptions. For medical advice, speak with a qualified health professional.